Billing & Dispute Policy

Billing Frequency

• Monthly Plans: Charged every 30 days from your subscription start date
• Annual Plans: Charged once per year with discounted pricing
• Free Trial: 14 days with no charges, no credit card required

Payment Processing

• All payments are processed securely through Stripe
• Charges appear as "MeetSmart" on your credit card statement
• Billing occurs automatically on your renewal date
• We accept major credit cards (Visa, MasterCard, American Express)

Pricing and Taxes

• All prices are listed in USD
• Applicable taxes will be added at checkout based on your location
• Price changes will be communicated with 30 days notice
• Existing subscribers receive grandfathered pricing for their current plan

Payment Retry Process

When a payment fails, we follow this process:

1. Day 1: Immediate retry attempt
2. Day 3: Second retry attempt with email notification
3. Day 7: Final retry attempt with urgent email notification
4. Day 10: Account suspension with billing notification

Account Suspension

• Access to paid features is suspended after repeated payment failures
• Account data is preserved for 30 days during suspension
• Service is restored immediately upon successful payment
• No penalties or late fees are charged during suspension

Updating Payment Methods

You can update your payment information anytime through:

• Your account billing dashboard
• Stripe customer portal link in billing emails
• Contacting our support team for assistance

Before Filing a Chargeback

Please contact us first! Most billing issues can be resolved quickly without involving your credit card company. Chargebacks can result in service disruption and additional fees.

Common Billing Disputes

Dispute Resolution Steps

1. Contact our support team at support@meetsmart.online
2. Provide transaction details (date, amount, payment method)
3. Explain the nature of your dispute clearly
4. Allow 3-5 business days for investigation
5. Receive resolution via email with any necessary refunds

Chargeback Response

If you file a chargeback with your credit card company:

• Your MeetSmart account may be immediately suspended
• We will provide all documentation to your credit card company
• Service suspension remains until chargeback is resolved
• Valid chargebacks will result in appropriate refunds and service restoration

Chargeback Prevention

To avoid chargebacks and service disruption:

• Always contact us directly before disputing charges
• Keep your payment information up to date
• Review billing emails and account statements regularly
• Cancel unwanted subscriptions through proper channels

Plan Changes

• Upgrades: Take effect immediately with prorated billing
• Downgrades: Take effect at next billing cycle
• Cancellations: Service continues until end of billing period

Billing Transparency

• Detailed invoices sent via email for all charges
• Billing history available in your account dashboard
• Advance notice of any pricing changes
• Clear breakdown of features included in each plan

Required Information for Disputes

To expedite resolution, please include:

• Your registered email address
• Transaction date and amount
• Last 4 digits of the payment method used
• Detailed description of the issue
• Screenshots of any error messages or relevant documentation

Business Hours

• Regular Support: Monday - Friday, 9:00 AM - 6:00 PM EST
• Billing Emergency: Available during extended hours for critical payment issues
• Automated Systems: 24/7 for account management and payment updates